Halcyon Labs Inc. dba Seam (
This Limited Warranty lasts for the time period indicated on your Order Form or if none is provided and the Hub was purchased directly from Seam, 30 days from the date of the packing slip, invoice, receipt or other sales documentation (
This Limited Warranty does not cover a Hub in which the hardware or software has been altered or serviced by anyone not authorized by Seam or a Hub that is used outside the permitted or intended uses described in Seam documentation. Below are additional exclusions from this Limited Warranty:
If a Hub hardware defect arises and a valid claim is received by Seam within the Warranty Period, Seam will exchange the defective original Hub with a new or refurbished replacement Hub that is the same or later version of the Hub. If Seam, in its sole discretion, determines it is not reasonable to replace the defective Hub, Seam may refund the purchase price paid for the original Hub to the original purchaser from Seam or a Seam-authorized reseller. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. This Limited Warranty is only valid in the jurisdictions where the Hubs are sold by Seam or a Seam-authorized reseller and to the extent permitted by the laws of such jurisdictions. Any replacement Hub will be warranted for the original Warranty Period, or for any additional period of time that may be applicable in that jurisdiction.
To obtain warranty service, you must contact our customer service team via the contact information listed on our website at getseam.com or via email to [email protected] and obtain a Return Merchandise Authorization (RMA) from Seam. In its discretion, Seam may choose to deliver your replacement Hub(s) before receiving your original Hub(s) back from you, and you must return your original Hubs to Seam within 30 days after the delivery date of your replacement Hubs. You will not be charged for the replacement Hub(s) as long as (i) you return the original Hub(s) to Seam within 30 days after the delivery date of your replacement Hubs and (ii) the problem you reported with the original Hub(s) are covered by the terms of this Limited Warranty. Otherwise, Seam will charge the following costs to to your electronic payment method on file or the original form of payment used for the applicable Seam Order Form: the cost of delivering the replacement Hubs, the cost of any prepaid delivery labels emailed to you for the return of the original Hub(s), and the price of the applicable replacement Hub(s). Please return the original Hub(s) in their original packaging or packaging that provides at least the same degree of protection. It is your responsibility to retain a copy of the applicable tracking number as proof the original Hub(s) were transferred to the carrier. By sending the original Hub(s) to Seam, you are transferring ownership of such Hub(s) to Seam. Any Hub(s) that are returned to Seam without a valid claim under this Limited Warranty or without an RMA may be rejected, returned to you at your prepaid cost or kept for 30 days for your pickup and then disposed of at Seam’s discretion.
SEAM’S RESPONSIBILITY FOR DEFECTS IN MATERIALS OR WORKMANSHIP IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT AS SET FORTH IN THIS WARRANTY. EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED ABOVE FOR HUBS, SEAM PROVIDES NO WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OR CONDITION (1) OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY OR NONINFRINGEMENT; (2) RELATING TO ANY THIRD-PARTY PRODUCT OR SOFTWARE; OR (3) REGARDING THE RESULTS TO BE OBTAINED FROM THE PRODUCT OR SOFTWARE. SEAM EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
Seam is not responsible for damages arising from failure to follow documentation or other instructions related to a Hub’s use.